Frequently asked questions
Clear answers for customers and transport companies using the SwiftRoute Courier marketplace.
What is SwiftRoute Courier?
SwiftRoute Courier is an online marketplace where customers request transport quotes and approved independent transport companies respond.
Does SwiftRoute Courier transport the goods?
No. The transport work is carried out by the independent carrier selected by the customer.
Is it free to request quotes?
Yes. Creating a transport request and comparing the quotes you receive is free during the MVP.
How quickly will I receive quotes?
This depends on the route, load and collection date. Well-described jobs with photos usually attract better and faster responses.
What documents do carriers need?
Carriers provide company or sole trader details, relevant goods-in-transit and hire-and-reward insurance, and their vehicle information.
Can I cancel a booking?
Cancellation terms depend on how close the job is to collection and whether the carrier has already incurred costs. The applicable terms are shown before booking.
How are reviews managed?
Only customers and carriers connected to a completed booking can leave a review. Reviews may be moderated for abuse or personal information.
Will I get a booking confirmation?
Yes. Once payment and booking are confirmed, both parties receive the job summary and contact details needed for collection.